Support
We are a small team and we read every message. Email us at support@thetrulyperfect.com from the address on your account and tell us what you were doing, what you expected, and what happened instead. Mentioning your device (for example "iPhone 15, iOS 18" or "Pixel 8, Android 15") helps us reproduce the problem faster.
Email supportThe Perfect Start is an educational tool, not medical advice, and it is not monitored for emergencies.
If you think your baby or you may be in danger, contact your local emergency services now. In the United States, call 911. If you are in the United States and having thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline), any time.
Read our Medical Disclaimer.
Subscriptions & billing
- iPhone and iPad: subscriptions purchased through the App Store are managed by Apple. Open Settings → [your name] → Subscriptions to change or cancel. Refund requests go through Apple at reportaproblem.apple.com.
- Android: subscriptions purchased through Google Play are managed by Google. Open the Play Store → your profile → Payments & subscriptions → Subscriptions. Refund requests go through Google Play.
- Web: subscriptions purchased at start.thetrulyperfect.com are billed by Stripe. Manage or cancel from the app's account settings, or email us and we will send you a billing-portal link.
- Bought on one platform and signed in on another? Use Restore Purchases in the app, or email us with the receipt.
Full terms: Subscription & In-App Purchase Terms.
Your account & your data
- Delete your account: in the app, open the More tab → Account & Settings → Delete Account. This permanently removes your account, your baby's logs, and your uploaded photos. You can also email us and we will delete it for you after verifying that the request comes from the account's email address.
- Export your data: available from the app's account settings, or by email.
- Caregiver and partner access: caregiver links are time-limited and can be revoked at any time from the app. Partner links can be removed from account settings. See the Partner & Caregiver Terms.
- Privacy questions or rights requests (access, correction, deletion, portability, or the California and EU/UK rights described in our Privacy Policy): email support@thetrulyperfect.com.
Report a security issue
If you believe you have found a security vulnerability in The Perfect Start, please email support@thetrulyperfect.com with the details and give us a reasonable time to respond before sharing them publicly. We take reports involving family or health data especially seriously.
Report a content error
Our guidance is written from published pediatric and postpartum sources and every article can be traced to its source. If you find a statement you believe is wrong, outdated, or unsourced, email us with the article title and what you think is incorrect. We review every report.
Legal documents
Our Privacy Policy, Terms of Service, Medical Disclaimer, Subscription Terms, and EULA are all listed on the legal documents page, in English and Spanish.